Keep your live ERP healthy with proactive manage and support
Monitoring, backups, patches, and SLA support so your live systems stay reliable day after day.
Overview
Launch day is only the beginning. Rocky Ignite Technologies provides ongoing ERP manage and support so your production systems stay available, secure, and performant. We monitor uptime, run encrypted backups, apply security patches, tune performance, and give your operations team a clear path when something needs attention.
Who it's for
- Businesses running mission-critical ERP or operational software
- Teams without a full-time DevOps or platform engineer
- Companies that need SLA-backed incident response
- Organizations that want scheduled updates without surprise downtime
Outcomes you can expect
- Faster detection and response when incidents occur
- Recoverable data through scheduled encrypted backups
- Fewer security gaps via patches, SSL, and access reviews
- Predictable support for your staff with clear SLAs
How we deliver
Assess
Review hosting, monitoring gaps, backup posture, and support priorities.
Harden
Put alerting, backups, SSL, and access controls on a reliable baseline.
Operate
Continuous monitoring, patch windows, and performance checks.
Respond
SLA-based incident handling and clear communication with your team.
Improve
Version updates, API compatibility checks, and capacity planning.
What you receive
- Monitoring and alerting for uptime and key resources
- Encrypted backup schedule with restore drills
- Patch and SSL maintenance cadence
- Documented escalation and support channels
- Periodic health and access reviews
Frequently asked questions
Do you only support systems you built?
We primarily manage platforms we engineered, so we already understand the architecture. Talk to us if you need support for a related stack—we will assess fit first.
What does an SLA typically cover?
Response and resolution targets for incidents, scheduled maintenance windows, and a defined support path for your operations staff.
How often are backups taken?
We set a schedule based on how critical the data is—commonly daily encrypted database backups with periodic restore verification.
Can you handle security patches and SSL renewals?
Yes. Security patches, SSL, and access reviews are part of the manage and support cadence so certificates and dependencies do not quietly expire.